"20/20" Comfort Assurance Program
We at Oasis Bedrooms realize that choosing a new mattress set can be a difficult decision. So that you can rest easy, your new mattress from Oasis Bedrooms comes with our Comfort Assurance Program. This program provides you a one-time opportunity to re-select a new mattress should you be dissatisfied with your original choice. Please bear in mind that the amount of time it takes to adjust to a new sleep surface varies from person to person. Some are comfortable immediately, some take a couple of weeks to adjust to their new comfort level. After 20 nights, most people will know if they’ve made the right decision. Oasis Bedrooms gives you 40 nights to make sure the mattress you’ve selected is right for you!
If, after 20 nights from the date of your delivery, you are not completely comfortable on your new mattress, we allow an additional 20 days for you to select another mattress set. Simply contact your salesperson and they will gladly assist you in selecting another mattress set.
Terms and Conditions
- A handling fee of 10% of the original purchase price will be assessed on all Serta exchanges.
- A $300 handling fee will assessed on all Tempur-Pedic Mattress exchanges.
- If the mattress reselected is more expensive, the difference will be due. If less expensive, no refunds will be given.
- Damaged or soiled mattresses are not eligible for exchange.
- This offer applies only to purchases $899 and above.
- Waterbeds and Adjustable-Air beds are not eligible for exchange.
- Pillows and Mattress Protectors/Pads are personal items and cannot be returned or exchanged.
- Tempur-Pedic Ergo Bases are not eligible for exchange.
- Body Impressions in the mattress upholstery are normal to certain tolerances. Please refer to your manufacturer’s warranty card for more information.